Privacy Policy

Privacy Policy

Franklin Covey is committed to protecting your personal privacy and strives to take appropriate measures to protect your privacy. This Privacy Policy states what information Franklin Covey Co. ("Franklin Covey") collects and obtains from users of its website and services (the "Site"), and how this information is used. Your use of the Site and/or registration on the Site constitutes acceptance by you of the terms of this Privacy Policy. Any changes to Franklin Covey’s Privacy Policy will be posted as soon as they go into effect. Your continued use of this Site following the posting of any changes or revisions to the Privacy Policy constitutes your acceptance to those changes.

What Information Does Franklin Covey Collect and How is it Used?

Franklin Covey collects personal information through its Site in connection with user registration and purchase of goods/services offered on the Site, including contact information (i.e., name, postal and e-mail addresses, phone and billing information) and demographic information (i.e., ZIP code, gender or age). We use this information to send our users information about our Site and to contact the user when necessary. From time to time, Franklin Covey or its business affiliates may also use your registration information to send you offers and promotions that may be of interest to you. By providing your contact information, you give us permission to send you such materials. Users may opt-out of receiving certain future mailings. See the choice/opt-out section below. Demographic and profile data is also collected during registration. We use this data to tailor the user's experience at Franklin Covey, showing users content we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis.

Does Franklin Covey share personal information?

Franklin Covey may release personal information when we: (1) respond to subpoenas, court orders or legal process, and we exercise our legal rights or defend against legal claims; (2) believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of User or as otherwise required by law; or (3) transfer information about you if Franklin Covey is acquired by or merged with another entity.

Occasionally, we make our customer list available to a few carefully screened firms offering products that may be of interest to you. If you prefer not to receive such mailings or not to have your information shared in this manner, you may opt-out at any time. See the choice/opt-out section below.


Our Site provides users the opportunity to opt-out of receiving communications from Franklin Covey and our business affiliates at any time through our Request No Further Catalog Mailings page. Please allow 45 days for your opt-out request to take effect. Note that regardless of your opt-out selections, Franklin Covey may continue to correspond with you, via e-mail and other communications means, in connection with your customer relationship with Franklin Covey.

Correct/Update Address

If you would like to change or update your personal information please visit the Change of Address page.

How does Franklin Covey use cookies and the IP address information?

We receive and store certain types of information whenever you access the Site. We may set and access cookies on your computer and use web beacons, clear GIFs or pixel tags to provide us with information about your browsing experience. We may also allow other companies that show advertisements on our pages to set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies.

We use the information collected to help diagnose problems with our server and to administer our Site, as well as to deliver content targeted to your interests and to save your password so you don't have to reenter it each time you visit our Site.

If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed on your computer. Note that some features of our Site may not be available if you do not accept cookies.

How does Franklin Covey work with other companies and how do these relationships affect user privacy?

The Site contains links to other websites. Franklin Covey does not control the privacy policies of business partners, advertisers, sponsors or other websites to which Franklin Covey provides hyperlinks.

Occasionally we also share user’s personal information collected on our Site with our sponsors and partners. In this regard, we share such information on an aggregate basis and do not reveal information about individual users of the Site without consent.

We use an outside ad company to display ads on our Site. These ads may contain cookies. While we use cookies in other parts of our Site, our ad company collects cookies received with banner ads, and we do not have access to this information, nor control the use of cookies by our ad company or the use of information collected by such ad company.

What is Franklin Covey's policy regarding posts on message boards?

Franklin Covey message boards are available to all Site users. Please remember any information disclosed in public message boards becomes public information and you should exercise caution when deciding to disclose your personal information.

Use of Site By Minors

The Site is intended for use by adults only. In connection with the Site, Franklin Covey does not promote online to children and does not intentionally collect any personally identifiable information from children under the age of 13.